
Recruitment CRM for a small agency
Start with the information a colleague needs to take over your work. Your first shared CRM doesn't need to contain every future business plan.
Remo Vloet6 min.

Give suppliers the same work scenario and record what you see. A demonstration should resolve a buying question, not just leave a good impression.
After several ATS presentations, your team remembers a polished dashboard, a fast search and a convincing explanation of AI. But can a colleague find the client’s latest job requirements after an intake changes? That’s the buying question the presentations haven’t answered.
Prepare an ATS demo by describing a realistic task, agreeing the intended outcome and giving each supplier the same inputs. Ask to see the work performed with appropriate user permissions. Record what functions now, what needs configuration and what hasn’t been demonstrated.
Choose work that recurs or creates substantial extra effort when it goes wrong. Describe the task from the perspective of the recruiter and the colleague who needs its result. That’s more testable than asking for good AI or an easy-to-use system: someone has to perform an identifiable action.
The UK government’s technology purchasing guidance suggests a small-scale trial that tackles a difficult problem. It was written for public-sector buyers. We are using the practical idea of evaluating software against a bounded task, not applying government procurement rules to your agency.
Don’t choose only an elaborate exception. You also need to see ordinary work. Processing an intake and recording a later change in client requirements may reveal enough to ask more useful follow-up questions.
Describe the starting position, actions and evidence you expect to see afterwards. Share the script before the meeting so the supplier can explain availability and preparation needs. The exercise should test the route your team needs, rather than the presenter’s ability to remember every setting on the spot.
Here’s a fictional scenario for an agency recruiting a logistics team leader:
| Part | Demo instruction |
|---|---|
| Starting point | A client contact and a new job with stated requirements |
| First action | Recruiter records the intake and responsible colleague |
| Change | Client changes the required working hours after intake |
| Handover | A colleague opens the record and establishes the current requirement |
| Evidence | Current agreement is findable and the earlier agreement remains understandable |
Include a fact that mustn’t disappear, such as the date the client supplied the change. Decide whether you need it in a note, field or history view. The supplier may propose another configuration as long as it answers the same work question.
This isn’t a complete implementation test. The script helps identify the next trial needed when an answer remains uncertain.
Prepare a small pack of fictional documents resembling your actual work. Invent names, contact details and client information. Real tasks mean a recognisable process, not distributing personal data from a live recruitment exercise without the appropriate arrangements.
Include an expected-results sheet. State which values are known and which should remain blank. Date an older intake so that a later message doesn’t silently give both documents the same currency.
Give every supplier the same version. If you improve the script after a demonstration, record the change and give the earlier supplier a comparable opportunity to show it. Otherwise you’ll be judging different tasks as though they were equivalent.
Include someone who does the work and someone responsible for the configuration or buying decision. Agree who asks questions and who records observations. That keeps the notes from becoming a set of disconnected impressions nobody owns.
Ask to use the recruiter role where appropriate. An administrator may change settings a recruiter shouldn’t control. The route also needs to work for the person who will use it each day.
Where possible, let that colleague perform an action. Watching an experienced presenter differs from finding the revised working hours yourself. Note where help is needed. It could indicate training, unclear configuration or an unavailable function; you don’t have to jump to a verdict.
Use short observations in a review sheet. A combined score with several decimal places can suggest more certainty than the demo supports. Establish what happened and under which conditions before turning the observations into a buying decision.
| Outcome | Record | Possible next action |
|---|---|---|
| Demonstrated in the available environment | Action, role and visible result | Move to a trial with your users |
| Needs configuration | Missing setting or implementation support | Clarify setup work and costs |
| Only a manual workaround shown | Extra work and its owner | Decide whether the workaround is acceptable |
| Not demonstrated | Open question or future feature | Keep it open until evidence is available |
An explanation of a future feature isn’t necessarily a failed presentation, but it doesn’t prove a requirement needed at go-live. Preserve that distinction. An attractive demonstration of other features doesn’t make a missing requirement less relevant.
Keep screenshots or recordings only under the arrangements agreed with participants and with appropriate data. A short written confirmation of the demonstrated route may be sufficient.
Return open points as specific questions. ‘Can the system track history?’ is broad. ‘Can our recruiter retrieve the original working-hours requirement and the client’s later change without administrator access?’ gives the supplier something concrete to establish.
Ask which subscription includes the demonstrated functions, which connections are needed and what someone must still configure. A demo environment can contain capabilities that don’t automatically come with your selected plan or user role.
Arrange a small follow-up trial for a material unknown. Record who will perform it and what result answers the question. An unknown doesn’t have to become either a zero score or an assumed success.
Simply’s ATS and CRM describes a configurable model with fields, relationships and permissions. Translate that into your scenario: where does the recruiter record the changed working hours, and what does the colleague see afterwards? The product description guides the questions; the demonstration must show behaviour in the selected route.
Book a demo and send your brief script ahead of the meeting. Don’t fill the meeting with every future plan. Make room for the uncertainty that matters most and for the exception you’ve prepared.
Afterwards, review the sheet with the same colleagues. If everyone can identify the question answered and the question still open, the demonstration has served its purpose. Combine those findings with costs and terms before making the buying decision.
About the author

Remo Vloet is a co-founder of Simply, the AI Operating System for recruitment agencies: inbox, meetings, sourcing, CV parsing, search and matching, documents and automation in one system. With a background in building complex software, he contributes to the technical vision behind Simply.
LinkedInArticles by Remo VloetFor the areas you want to compare, yes. Keep inputs and desired outcomes consistent while allowing suppliers to show how their configuration handles the task.
No. You can model a realistic workflow with fictional information. Use actual records only where there is an assessed purpose and appropriate arrangements.
No. Record it as a future plan and keep the requirement open if the capability is needed at go-live. Request another demonstration once it is available.
Assess whether the alternative produces the same required outcome and suits daily users. Record extra steps, configuration and limits before treating it as equivalent.
A demo shows how a bounded task can work. A pilot lets your users test the selected route under agreed conditions, including exceptions and the support still needed.

Start with the information a colleague needs to take over your work. Your first shared CRM doesn't need to contain every future business plan.
Remo Vloet6 min.

A handover often reveals the limit: a colleague finds the row but misses the agreement that determines what should happen next.
Remo Vloet6 min.

Following an application and keeping in touch with a candidate involve different information. Understanding both helps you choose software for your recruitment agency.
Remo Vloet7 min.

Find out how Simply can completely evolve your workflow. No slides, just product.